Your Questions, Answered

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

    For events/projects more than 30 days out, fifty-percent of the estimate is due at signing and the remaining balance is due the week of event/project.

    For events less than 30 days, the entire invoice is due at booking to secure the event for both parties.

    If your event is less than 2 weeks away, there will be a 10% rush-fee assessed. This fee could be waived, depending on the request/intricacy and availability of our team.

  • In the event of cancellation of the function by the Client, Caterer is entitled to retain the deposit paid by Client at the time of Contract signing or Paid Invoice. If Client cancels event within 30 days or more of the event, deposit shall be credited to a future event. If the event is cancelled less than 72 hours from the scheduled date, the Client is responsible for the entirety of the invoice. In the event of cancellation, for a reason not specified in the preceding Force Majeure section, by Caterer within 30 days or fewer of the event, the Caterer will refund the Client's deposit within 14 calendar days and also be responsible for excess actual costs incurred by Client to arrange equivalent accommodations for the event.

  • All sales made directly through our website are final. In the event that we are unable to fulfill the order, you will receive a full refund.

  • You can reach us anytime via our contact page or email us directly at info@rootsforthesoul.com. We aim to respond quickly—usually within two business days.